At Flowers Hook, we take pride in delivering beautiful, fresh flowers to our customers in Hook and the surrounding areas. As your trusted local Hook florist, we are dedicated to providing stunning arrangements that last and to ensuring your complete satisfaction with every order, whether for households or local businesses.
We make every effort to ensure your flowers are delivered in perfect condition. However, if your flowers arrive damaged, wilted, or otherwise not up to our high standards, you can count on our team to resolve the issue quickly. Please inspect your flowers as soon as they arrive and contact us on the same day if damage is noted. We may ask for a photograph of the damaged product to help us understand the issue and to improve our service.
We guarantee that every bouquet and arrangement delivered by Flowers Hook arrives fresh and vibrant. Our flowers are guaranteed to last at least five days from the date of delivery, provided they are cared for according to our instructions included with your order. Should your flowers fail to meet this standard of freshness under normal care within the five-day window, you are eligible for a replacement or refund. Your satisfaction is our priority, and we aim for every delivery to exceed your expectations for quality.
If you are not satisfied due to freshness or damage, Flowers Hook offers you the choice of a refund or a replacement bouquet. Once we have validated your claim, we will process your preferred solution as soon as possible. Refunds will be made using your original payment method. Replacements will be delivered at the earliest available time, at no additional cost to you.
We value every customer and want you to feel confident ordering your flowers from us. If you have a complaint regarding your order or our service, please contact us with your order details, a description of the issue, and, if relevant, photos of the product. Our team promises to investigate all complaints promptly. We aim to resolve most complaints within 48 hours, keeping you informed every step of the way.
Flowers Hook is proud to serve the Hook community, whether you’re ordering for your home, business, or a special occasion. Our reputation is built on reliability, customer care, and a genuine commitment to using the freshest blooms available. We appreciate your trust and work hard every day to deserve it.
If you have questions about our returns, refunds, or complaints policy, please reach out to our helpful team. Your feedback allows us to continually improve and ensures we remain Hook’s preferred choice for fresh flowers. Thank you for choosing Flowers Hook.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
