These Terms and Conditions (“Terms”) govern your use of the Flowers Hook website ("we", "us", "our") for the purchase and delivery of flowers and related products. By placing an order with Flowers Hook, you agree to be bound by these Terms. These Terms and Conditions apply to customers in Hook and the surrounding areas who make purchases via our online store. Please read them carefully before placing an order. If you do not accept these Terms, you must not use this website to purchase goods or services.
To make a purchase, you must browse our online catalogue and select the items you wish to order. Clicking "Add to Basket" will place your chosen items into your virtual shopping basket. When you are ready to complete your order, proceed to checkout and follow the prompts to provide delivery details, select your preferred delivery date (where available), and enter payment information.
All orders are subject to acceptance and availability. Upon placing your order, you will receive an order acknowledgement via email. This acknowledgement does not constitute acceptance of your order. Acceptance of your order and completion of the contract between you and Flowers Hook occurs when we dispatch the ordered items to you. If we cannot fulfil your order for any reason (such as unavailability of particular flowers, or unforeseen delivery issues), we will notify you and issue a full refund or offer an alternative solution.
If you have placed an order for a special occasion or require specific delivery instructions, you are responsible for providing accurate and complete information. We will endeavour to meet your requested delivery date but cannot guarantee it in all cases, particularly during peak periods such as Valentine’s Day, Mother’s Day, or in adverse weather conditions.
We accept payment through secure payment methods as indicated on the website at the time of payment. All prices are shown in GBP (£) and include applicable VAT unless stated otherwise. Payment must be made in full at the time of placing your order. We do not accept payment by cash on delivery.
Your payment details are processed securely and will not be stored or seen by Flowers Hook. In providing payment card details, you confirm that you are authorised to use the card and that sufficient funds are available to cover the order cost. If your payment fails or is declined, your order will not be processed.
In the event of pricing errors, we reserve the right to correct any errors and either cancel your order or contact you to offer a revised price before processing your order.
We offer flower delivery to Hook and the surrounding areas as defined on our website. Delivery charges, if applicable, will be shown during the checkout process. We aim to deliver your order on your chosen date, but delivery times and dates are not guaranteed and may be affected by circumstances outside our control.
It is your responsibility to ensure that the delivery address provided is accurate and accessible. Flowers Hook is not responsible for failed deliveries due to incorrect or incomplete addresses, or if the recipient is not available to receive the delivery. In such cases, our delivery agent may attempt to leave the goods with a neighbour, at a safe location, or return them to us. We will contact you to rearrange delivery, which may incur additional charges.
Fresh flowers are perishable. If we believe the product cannot be delivered successfully, we may, at our discretion, cancel the order and issue a refund. Title and risk in the items pass to you upon delivery.
If you wish to amend or cancel your order, you must contact us as soon as possible after the order is placed, ideally within one hour. We will endeavour to accommodate amendments or cancellations prior to preparation or dispatch of your order; however, once the order has entered preparation or has been dispatched, amendments and cancellations may not be possible.
In accordance with the Consumer Contracts Regulations, perishable goods such as flowers are exempt from the statutory right to cancel. As such, outside of exceptional circumstances, cancellations after preparation or dispatch will not be refunded.
If an order is cancelled before preparation has commenced, we will provide a full refund to your original payment method.
We strive to ensure all product descriptions, images, and prices are accurate. However, as fresh flower stock and seasonal availability may vary, the exact varieties and colours may differ from those shown. If particular stems or items are unavailable, we reserve the right to substitute items with those of a similar style, quality, and value. We will endeavour to inform you of any significant substitutions, particularly if they materially change the nature of your chosen arrangement.
All measurements, images, and descriptions are approximate and for guidance only. Slight variances in colour, size, or content are to be expected. Decorative items not listed in the description, such as vases, are for illustrative purposes only unless expressly stated as included.
We are committed to delivering fresh, high-quality flowers. On receipt, please check your order carefully. If you are dissatisfied with the quality of the flowers or if an item arrives damaged, notify us within 24 hours of delivery. We may request a photograph of the item. Where justified, we will offer a replacement or refund in line with our returns policy.
Complaints received outside the 24-hour window may not qualify for reimbursement due to the perishable nature of flowers. Flowers Hook’s liability for faulty or damaged products will not exceed the original purchase price. We reserve the right to request the return of the product for inspection before providing a resolution.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful for us to exclude or restrict liability.
Subject to the above, we shall not be liable to you or any third party for any losses, damages, costs, or expenses (including but not limited to loss of profits, income, data, or goodwill) arising from use of the Flowers Hook website or purchase and delivery of products, except as expressly provided in these Terms. We shall not be liable for events or circumstances beyond our reasonable control, such as delays due to weather, industrial action, supply chain issues, or acts of God.
Our entire liability under these Terms shall be limited to the amount paid by you for the order in question.
All content on the Flowers Hook website, including but not limited to text, images, logos, and design, are the intellectual property of Flowers Hook and are protected by copyright and other intellectual property laws. You may not copy, reproduce, or use any part of the website without our express written permission.
By using our website and placing an order, you consent to the collection, storage, and processing of your personal data as outlined in our privacy policy. We will take reasonable measures to protect your personal information and not share it with third parties except as necessary to process your order.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms or the use of the Flowers Hook website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on this page. Your continued use of the website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for any updates or changes.
If you require further information or clarification regarding these Terms and Conditions, please use the contact details provided on our website. Our team will be pleased to assist you with any queries related to your order or these Terms. Please note we do not include contact phone numbers or email addresses in these Terms for security reasons.
These Terms and Conditions apply specifically to orders placed for delivery within Hook and the surrounding areas as outlined on our website. By placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions for online flower delivery with Flowers Hook.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hook, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hook.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
